Frequently Asked Questions
Everything you need to know about your Relaxo footwear experience.
How can I track my order status?
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your shipment through the 'My Orders' section on our website.
What is the return and exchange policy?
We offer a 15-day return and exchange policy for all unworn footwear in its original packaging. Please ensure the tags are intact to process your request smoothly.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring your foot length in centimeters and matching it against our chart for the perfect fit.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit cards, Net Banking, UPI, and Cash on Delivery (COD) for most pin codes across India.
Are Relaxo products covered under warranty?
Yes, we provide a limited manufacturing warranty against defects. If you encounter any quality issues within the specified period, please contact our customer support team.
Can I cancel my order after it has been placed?
Orders can be cancelled directly from the website as long as they have not been processed for shipping. Once shipped, you may refuse the delivery or initiate a return.